Emotional intelligence is an increasingly growing trend throughout businesses, and is extremely beneficial to the hiring process in particular. It can be defined as the ability to monitor one's own and others' feelings and emotions, and use the information to guide one's thinking and actions. This knowledge will help obtain better hires and ultimately strengthen the development of employees. It’s also an important factor for managers and all employees to have exposure to. Increasing emotional intelligence not only benefits the employee, but their co-workers, customers, and the business as a whole. By now seeing EQ (emotional quotient, or emotional intelligence) on the same level as IQ, people are able to have more positive social interactions. If employees are able to recognize their potential, they will provide an advantage to their company. This paper will discuss what emotional intelligence is, the uses of it throughout businesses, how it is used during the hiring process and post-hire, how and when it should be measured, and other current trends.
Dr. Todd C. Harris, Thesis Advisor
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Original document was submitted as an Honors Program requirement. Copyright is held by the author.
Martin, Jordan. (2020). The Use of Emotional Intelligence in 21st Century Organizations. In BSU Honors Program Theses and Projects. Item 337. Available at: https://vc.bridgew.edu/honors_proj/337
Copyright © 2020 Jordan Martin