The public sector is often lauded for its egalitarian principles and penchant for mutual cooperation, but competition is increasingly becoming the norm which may affect communication, efficiency, goals, and objectives. The purpose of this study is to explore the effects that competition and private sector practices have on public servants. A survey was sent to 700 employees of municipal governments in Massachusetts; 45 respondents completed the survey over the course of two weeks. The principle lesson learned from this research was that while public servants view competitive practices negatively, and nearly half of respondents viewed their performance evaluations negatively, neither competitive practices nor irrelevant performance evaluations seem to have any impact on perceived job satisfaction. The implications of this are that in spite of all the criticisms of new public management, it is unlikely to have an impact on job satisfaction. Limitations such as a small, restricted survey demonstrates the need for a larger, more representative survey investigating the effects of competition on public servants.
Melinda Tarsi (Thesis Director)
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Original document was submitted as an Honors Program requirement. Copyright is held by the author.
Ferreira, Adam. (2017). The Effects of New Public Management on Public Servant Job Satisfaction. In BSU Honors Program Theses and Projects. Item 196. Available at: https://vc.bridgew.edu/honors_proj/196
Copyright © 2017 Adam Ferreira