Event Title
Poster: Criminal Record: An Ineffective Predictor of Customer Service Representative (CSR) Job Performance
Location
Moakley Atrium
Start Time
10-5-2017 4:00 PM
End Time
10-5-2017 5:00 PM
Description
Between 70 Million and 100 Million Americans – or as many as one in three – have some type of criminal record (Vallas & Dietrich, 2014). Communities of color; lesbian, gay, bisexual, and transgender individuals are disproportionately impacted. Having even a minor criminal record often functions as a significant impediment to gainful employment and economic security. This is especially problematic given that: (a) many companies now incorporate background checks within their hiring process, and (b) little empirical research exists about the relationship between criminal record and job performance. The present study examined the relationship between criminal record and five objective measures of job performance, as well as tenure and turnover, in a large sample (N = 1,066) of Customer Service Representatives (CSR’s) from a Fortune 500 media company. Criminal record was not a robust predictor of job performance, on average accounting for less than 1% of the variance in criterion measures.
Poster: Criminal Record: An Ineffective Predictor of Customer Service Representative (CSR) Job Performance
Moakley Atrium
Between 70 Million and 100 Million Americans – or as many as one in three – have some type of criminal record (Vallas & Dietrich, 2014). Communities of color; lesbian, gay, bisexual, and transgender individuals are disproportionately impacted. Having even a minor criminal record often functions as a significant impediment to gainful employment and economic security. This is especially problematic given that: (a) many companies now incorporate background checks within their hiring process, and (b) little empirical research exists about the relationship between criminal record and job performance. The present study examined the relationship between criminal record and five objective measures of job performance, as well as tenure and turnover, in a large sample (N = 1,066) of Customer Service Representatives (CSR’s) from a Fortune 500 media company. Criminal record was not a robust predictor of job performance, on average accounting for less than 1% of the variance in criterion measures.